Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Returns for Change of Mind

If you are not satisfied with your purchase or simply change your mind, you may request a return within 30 days of receiving your order.

To qualify for a return, all of the following conditions must be met:

• The product must be completely unused.

• The product must remain factory-sealed and unopened.

• The product must be in its original packaging and in the same condition as received.

• A valid receipt or proof of purchase is required.

• The customer is responsible for all return shipping costs.

Products that have been opened, used, altered, or damaged after delivery are not eligible for change-of-mind returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at stubenjagerr@use.startmail.com as soon as possible.

Please provide your order number, a description of the issue, and clear photos or videos showing the problem.

Once the issue has been verified, we will offer an appropriate resolution, such as a replacement or refund.

For confirmed damaged, defective, or incorrect items, we will cover the return shipping costs if a return is required.

How to Request a Return

To request a return, contact us at stubenjagerr@use.startmail.com within 30 days of receiving your order.

Please include your order number and the reason for your return.

Once your request is reviewed and approved, we will provide the return shipping address and instructions.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

For returns due to personal preference, dissatisfaction, or change of mind, the customer is responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable for change-of-mind returns.

If the product arrives damaged, defective, or incorrect, we will cover the necessary return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team:

Email: stubenjagerr@use.startmail.com

We are committed to providing a transparent and reliable shopping experience.

This policy does not limit any rights or remedies available under applicable consumer protection laws.